Latest version introduces new features to optimize, automate, track and support IT management functions
ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, today announced the release of version 2016 of Naverisk™ software, a remote monitoring and management (RMM) solution developed for managed service providers (MSPs).
“Naverisk 2016 offers an exciting new approach to IT management,” said Mike Inzerillo, Managing Director of Managed Services for ECi. “This all-in-one RMM and ticketing solution is bolstered with the ability to automate actions that originate from system monitoring, user requests and email. Essentially, MSPs can automate scripts, actions, reports, communication, tickets and more to help them drive efficiencies that improve their profits. We’ve done something unique here for our customers to help them gain and retain a competitive edge. It is truly a game-changer compared to other software that only offer system-based auto-remediation.”
This latest version of the software will deliver several key enhancements to help MSPs improve customer service for their clients, including:
· RMM service auto-remediation, a cutting-edge, ticket-based workflow engine allowing automation of service offerings, communication, tracking, escalation and processes based on both system events and user-driven tickets
· Enhanced network device discovery and automation, a redesigned network probe that provides fast network discovery and agent deployments to Microsoft® Windows®, Mac OS® and Linux® based platforms across multiple networks simultaneously
· Improved UI functionality including a new “quick find” feature, client status tracking, enhanced data views and reporting help technicians respond to and manage customer needs faster and more conveniently from an all-in-one RMM and professional service automation (PSA) solution
· The fastest and most reliable version of Naverisk released to date
“I am really enjoying the Naverisk 2016 release,” said Dave Merrell, Owner, Merrell Consulting. “It has given me the ability to offer more services to my customers. Of note is the ability to remotely uninstall any programs from a device using the control panel. It just makes my life a lot easier! I’m looking forward to learning how other features will make my workday more efficient as well.”
To learn more about Naverisk RMM software, please visit the website.
About ECi
The ECi Software Solutions family of companies provides business and e-commerce solutions, offering on-premise and cloud-based technologies. For 30+ years, ECi’s companies have served small to medium sized manufacturing, wholesale/retail distribution, building and construction, and field services organizations. Privately held, ECi is headquartered in Fort Worth, Texas, USA, with offices and companies throughout the U.S., Australia, England, New Zealand and the Netherlands. For information, email info@ecisolutions.com, visit www.ECiSolutions.com, or call (800) 959-3367.
